Terms of Use
Last Updated: August 14, 2025
Welcome to FF Logistics. These Terms of Use govern your access to and use of our services, including our website logisticsff.com, our fulfillment operations, and any associated tools or platforms.
By using our services, you agree to be bound by these Terms. Please read them carefully—especially if you are shipping beauty products or other regulated goods internationally.
1. Definitions
•“FF Logistics,” “we,” “our,” “us”: FF Logistics and its subsidiaries, branches, and authorized partners.
•“Customer,” “you,” “your”: Any individual or entity using our services.
•“Services”: All logistics, warehousing, fulfillment, and shipping services provided by FF Logistics, whether offline or through our platform.
2. Account Registration & Verification
To ensure security and compliance, we require all customers to create an account before accessing certain services.
When registering, you must provide:
•Valid identification or business license
•Accurate contact and billing details
•Correct payment account information
Why this matters: Account verification protects both you and us from fraudulent transactions, ensures customs documents match official records, and helps prevent shipment delays.
You are responsible for keeping your account credentials secure and for any activity under your account. If you suspect unauthorized use, you must notify us immediately.
3. Scope of Services
We specialize in beauty product logistics, offering:
•3PL Fulfillment: Receiving, storing, picking, packing, and shipping orders to your customers.
•International Shipping: Options include dedicated lines, express, postal, sea freight, and air freight.
•Custom Packaging & Branding: Enhance your brand image with branded packaging.
•Sourcing & Consolidation: Combine goods from multiple suppliers into a single shipment to reduce costs.
Important: We act only as a logistics service provider. We do not manufacture products, and we do not assume responsibility for product quality beyond storage and handling.
4. Prohibited Shipments
We strictly comply with international shipping regulations. You may not send items that are illegal, dangerous, or prohibited under applicable laws. Examples include:
1.Counterfeit goods or products infringing intellectual property rights (unless officially authorized).
2.Weapons, ammunition, hazardous chemicals, explosives, or flammable liquids.
3.Cash, checks, securities, or other financial instruments.
4.Illegal drugs, narcotics, and controlled substances.
5.Obscene or pornographic materials.
6.Live animals, plants, human remains, or biological hazards.
Why this matters: Violating these rules can result in customs seizure, legal penalties, and permanent suspension of your account. We reserve the right to inspect, reject, or return any prohibited items at your expense.
5. Compliance & Customs
International shipments—especially beauty products like skincare and makeup—must comply with:
•Export/import laws at both origin and destination
•Customs declaration requirements
•Product labeling regulations
For regulated products, you may need to provide:
•MSDS (Material Safety Data Sheets)
•Ingredient lists or safety certifications
•Country-specific compliance documentation
Failure to provide the necessary paperwork can cause delays or rejections at customs, for which FF Logistics is not responsible.
6. Pricing & Payment
•Charges are based on our published rates or a written quotation.
•Prices may vary depending on destination, weight/volume, and service type.
•Payments must be made before shipment release unless agreed otherwise.
•Late payments may result in service suspension or storage charges.
Tip: We offer no MOQ (Minimum Order Quantity) and free storage for up to 90 days to help small and growing brands manage costs effectively.
7. Shipping & Risk
We work with trusted carriers, but all transit times are estimates and can be affected by customs, weather, or unforeseen delays.
Risk of loss passes to you once the shipment is handed over to the carrier, unless otherwise specified in your service agreement.
We offer limited compensation for lost or damaged shipments as per our claims policy.
8. Liability Limitation
To the fullest extent permitted by law:
•FF Logistics is not liable for indirect, incidental, or consequential losses.
•Maximum liability is limited to the declared value of the shipment or compensation amount agreed in writing.
9. Termination
We may suspend or terminate services if you:
•Provide false or incomplete information
•Fail to make payments
•Ship prohibited or illegal goods
•Breach these Terms of Use
10. Dispute Resolution & Governing Law
Disputes should first be resolved through negotiation. If unresolved, the matter will be governed by the laws of [jurisdiction—e.g., Shenzhen, China], and handled by the courts there.
11. Changes to Terms
We may update these Terms at any time to reflect service changes, regulatory updates, or business improvements. Updated terms will be posted on our website with a revised “Last Updated” date.
Contact Us
Email: customerservice@logisticsff.com