Privacy Policy
Last Updated: August 14, 2025
At FF Logistics, we take your privacy seriously. Whether you are browsing our website www.logisticsff.com or using our 3PL, fulfillment, and sourcing services, we are committed to protecting your personal and business information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we protect it — so you can feel confident working with us.
1. Scope of This Privacy Policy
This Privacy Policy applies to all personal and company information (“Customer Data”) we collect when you:
•Visit our website (www.logisticsff.com)
•Contact us via email, social media, or other communication channels
•Use our warehousing, order fulfillment, or sourcing services
It does not apply to third-party websites or platforms we do not control (such as Shopify, Amazon, PayPal). If you interact with those services, please check their privacy policies for details on how they handle your data.
2. Information We Collect & Why
We only collect the information necessary to run our services effectively and improve your experience:
a. Identifiers – Name, email, phone number, billing/shipping address, business registration details.
Why: To communicate with you, create your account, and manage orders and shipments.
b. Commercial Information – Order history, transaction details, inventory data, fulfillment preferences.
Why: To pick, pack, store, and ship your products accurately and efficiently.
c. Technical Data – IP address, browser type, device details, cookies, and website analytics.
Why: To maintain website security, improve performance, and offer a better browsing experience.
d. Supplier/Operational Data – Product SKUs, supplier names, packaging preferences (if you provide them).
Why: To ensure smooth coordination with suppliers and maintain your brand’s presentation standards.
3. How We Use Your Information
We process your Customer Data for the following purposes:
•Service Delivery – Fulfilling orders, managing storage, and providing tracking updates.
•Account Management – Setting up your system integration with Shopify, WooCommerce, Amazon, etc.
•Customer Support – Answering your questions, solving issues, and keeping you updated.
•Service Improvement – Analyzing data to improve shipping routes, reduce delivery times, and optimize costs.
•Legal Compliance – Meeting customs, tax, and regulatory requirements in different countries.
We never sell your data to third parties.
4. Who We Share Information With
We only share your information with trusted partners when necessary:
•Logistics Partners – Carriers, customs brokers, and last-mile delivery providers.
•IT & Platform Providers – Secure hosting, cloud services, and integration partners.
•Legal Authorities – Only when required by law, or to protect our legal rights and prevent fraud.
5. How We Protect Your Data
We use industry-standard security measures such as encrypted communication (SSL/TLS), secure data storage, and restricted employee access. We regularly review and update our security policies to prevent unauthorized access, misuse, or data loss.
6. Your Privacy Rights
Depending on your location (e.g., EU, UK, California), you may have the right to:
•Access your personal data
•Request corrections or updates
•Request deletion (subject to legal and operational needs)
•Opt out of certain processing activities
•Request a copy of the data we hold about you
To exercise these rights, email us at privacy@logisticsff.com.
7. Cookies & Tracking Technologies
We use cookies to remember your preferences, track website performance, and measure marketing effectiveness. You can disable cookies in your browser, but some site features may not work as intended.
8. Data Retention
We retain Customer Data only as long as necessary to provide our services or comply with legal obligations. Once data is no longer needed, it is securely deleted or anonymized.
9. International Data Transfers
Because we operate globally, your data may be transferred to and processed in countries outside your own. We ensure these transfers comply with applicable data protection laws and safeguard your information.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, legal requirements, or privacy best practices. When we do, we will post the updated version on our website and update the “Last Revision Date.”
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
FF Logistics
Email: customerservice@logisticsff.com
Website: www.logisticsff.com